My Experience

aka: My Resume
Objective
To pursue a career that takes advantage of my experience and education in Web design, computer science and leadership.
Education
August 2003 - May 2005
Grand Canyon University
Bachelors of Arts in Christian Leadership, Phoenix, Az
August 2001 - May 2003
Arizona State University
Course work in Computer Science, Tempe, Az
January 1999 - May 2001
Glendale Community College
Course work in Computer Science, Glendale, Az
Special Training
Microsoft Office Programs, Microsoft Office 365, Wordpress Development, Ruby on Rails Development, and a number of GoDaddy Certifications.
Work Experience
2015 - Present: Ryno Strategic Solutions
Web Developer
Phoenix, Az

Responsible for developing and implementing internal applications using Ruby on Rails and Javascript. This includes the planning, designing, developing and testing stages of the project. I am developing applications that interface with Google API’s and many other API's. I have also implemented my applications with delivering information in API format as well.

Other responsibilities include custom and advanced programing of WordPress themes and plugins. I also am create a number of plugins for internal and customer use. Also responsible for managing and maintaining a server of 300+ WordPress installs which included updating plugins and handling malicious attacks. Other duties included working with other developers to deliver a high quality product to our clients.

2015 - Present: Compass Christian Church
Weekend Director
Chandler, Az
Responsible for organizing, leading, and planning a weekend service. This includes setting up and directing the flow of multiple weekend services. Organizing and communicating with 8 – 12 techs before and during a service to ensure that everyone knows what is coming and what they should be doing. Other duties are to talk with staff that I report to about the outcome of the weekend.
2004 - Present: RyanPletcher.com
Freelance Web Developer
Arizona
Developing and maintaining plugins on Wordpress and developed applications on Ruby on Rails. Responsible for identifying clients, determining the specific requirements for their site and designing and developing code to accomplish their goals. I also help with web services desired by the client that goes beyond the development and design of the website. Created: Giftcards for Woocommerce and InvoicedWP along with premium plugins on wp-ronin.com. Also working on developing CRM product at KodiakCRM.
2008 - 2015: Godaddy.com
SSL / Hosted Exchange Representative
Tempe, Az

Specialized in SSL Certificates and Hosted Exchange Email and responsible for working with the customers of Godaddy on the phones to determine how we can help them achieve the goals in their business. I also helped troubleshoot any issues our customers experienced with any of the product Godaddy offered.

Online Support Level 2 Representative
Gilbert, Az

Responsible for working with internal tool to managed and assist customers through email. This includes workings with repeat responders as well as SSL questions, Billing, Domain Transfers, and Google customers. Work also included work with other online support representatives as acting lead and as another point of escalation for questions.

Advanced Customer Support Representative / Inbound Assistance Team
Gilbert, Az

Responsible for working with representatives of Godaddy on the phone, email, and MOC to help assist their customers. Worked to communicate and de-escalate customers that required a higher level of support and help give the customer a one call resolution. Shadowed representatives and coached then to improve their sales and other metrics.

Customer Care Representative
Scottsdale, Az
Responsible for working with the customers of Godaddy on the phones to determine what products they may need and troubleshoot any problems they may have with any of their current products.
2004 - 2008: KPNX
Studio Director and Editor
Phoenix, Az

Responsible for prompting and floor directing on-air talent during shows and recorded segments. Other responsibilities included editing video with a hard deadline on a daily basis, operation of cameras, and lighting secondary studio segments. Responsibilities also include reviewing segments and providing feedback to producers and directors.

2002 - 2003: C.S.&W. Contractors, Inc
System Administrator
Phoenix, Az
Responsible for network maintenance at two locations. Ordered and installed computer hardware. Upgraded and maintained all computers and trained employees in the systems that were used. Designing and implementing the website for two companies.
Git Hub Account