Other responsibilities include custom and advanced programing of WordPress themes and plugins. I also am create a number of plugins for internal and customer use. Also responsible for managing and maintaining a server of 300+ WordPress installs which included updating plugins and handling malicious attacks. Other duties included working with other developers to deliver a high quality product to our clients.
Specialized in SSL Certificates and Hosted Exchange Email and responsible for working with the customers of Godaddy on the phones to determine how we can help them achieve the goals in their business. I also helped troubleshoot any issues our customers experienced with any of the product Godaddy offered.
Responsible for working with internal tool to managed and assist customers through email. This includes workings with repeat responders as well as SSL questions, Billing, Domain Transfers, and Google customers. Work also included work with other online support representatives as acting lead and as another point of escalation for questions.
Responsible for working with representatives of Godaddy on the phone, email, and MOC to help assist their customers. Worked to communicate and de-escalate customers that required a higher level of support and help give the customer a one call resolution. Shadowed representatives and coached then to improve their sales and other metrics.
Responsible for prompting and floor directing on-air talent during shows and recorded segments. Other responsibilities included editing video with a hard deadline on a daily basis, operation of cameras, and lighting secondary studio segments. Responsibilities also include reviewing segments and providing feedback to producers and directors.